Course catalogue

McKinsey’s 7-S model was created by McKinsey consultants Robert Waterman, Tom Peters, Richard Pascale, and Anthony Athos. It provides a framework to plan and execute mid-term organizational change. It is based on the premise that organizations perform properly when seven key elements are aligned. 

The seven key elements are structure, strategy, systems, skills, style, staff, and shared values. The model is most often used as an organizational analysis tool to assess and monitor changes in the internal situation of an organization.

• List the seven elements of McKinsey’s change model 

• Identify the hard and soft elements of the factors of change 

• Use the model to change organizational behavior 

• State the advantages and disadvantages of the model

When writing business emails, letters, memos, and other communications, it’s important to check for any grammar or spelling errors that can distract from your message. Misspelled words and grammatical errors are easy to fix if you make a habit of using the spellcheck and grammar features on your computer. In this course, we will review basic punctuation rules. We will examine some common sentence structure mistakes. And we’ll study some common word choice errors. Finally, we’ll provide a list of online resources and books. Don’t let grammar and word choice errors blur your message or damage your credibility.

• Use appropriate punctuations    

• Improve your sentence structure    

• Identify the common mistakes in word usage

Coaching is a process, which the leaders use to help employees become more independent. There are many coaching programs available to managers these days. But the good leaders implement The COACH Model in coordination with a coaching philosophy that includes mentoring, constant two-way communication, and continuous feedback. The COACH Model is a five-step program that walks a leader through the process of coaching an associate from setting a goal to measuring their success at the end of the process. 

• Describe the effectiveness of the COACH Model 

• Explain the need to clarify goals 

• Identify obstacles and explore alternatives through brainstorming 

• Choose an action and hold the accountability

There are three business languages managers need to understand in order to make the best decisions. These languages are accounting, finance, and economics. Leaders use these languages to see how their company has performed in the past (accounting), plan how the company should move forward (finance), and predict how outside influences will affect their plan (economics). The benefits of having a working knowledge of these three languages include being able to understand and communicate with others in he organization about financial issues, making decisions that align with overall corporate goals and strengthening your value to the company.

• Make better business decisions based on accounting 

• Use historical financial performance data to plan for the future 

• Educate yourself to make better financial, accounting, and economic decisions

Courage is the ability and willingness to act in spite of fear. Many of us avoid talking about bias, racism, and white privilege because we are afraid. We are afraid of not knowing what to say; afraid of being judged, or afraid of the change these conversations may produce. To have a courageous conversation about race is to engage in necessary dialogue despite fear.

Authentic conversations are the first step toward personal awakening and creating an environment where meaningful change can occur. Fear and anger are common examples of emotional feedback that can arise when faced with unfamiliar or uncomfortable topics. Finding the courage to acknowledge those emotions is the first step. Engaging in open, constructive dialogue with people who may not share your views nor your life experiences is the way forward.

• How to prepare for a courageous conversation?

• What are the practical tips for conducting a courageous conversation?

• How to address conflict if it arises during the courageous conversation?

"“A goal properly set is halfway reached.” 

-Zig Ziglar was an American author, salesman, and motivational speaker 

In this course, we will explore cascading goals. Organizations have used cascading goals in its performance management process for decades. The purpose of cascading goals is to ensure that individual goals align with organizational objectives. We will examine some approaches used by organizations to cascade goals. We will also explore why some organizations are now turning this process upside down.

• Describe the two approaches of cascading goals from top to bottom 

• List the disadvantages of the top to bottom approach 

• Describe the bottom to top approach and identify its disadvantages

How to great in the new world.

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team

Being a successful virtual leader takes a lot more energy than a face-to-face leader. It is also important to keep each employee engaged in a “high-touch” environment. Leadership qualities such as communication, coaching, feedback, and professional development are important, yet it is how you deliver these qualities can be challenging. Virtual life has its pros and cons, hence it is important to have strong communication skills through effective virtual meetings that allow all employees to contribute. 

• Identify ways to create a high-touch environment

• Enlist the elements of a successful virtual environment

• Demonstrate leading change in a virtual environment

• Determine factors in creating successful virtual teams

Microaggressions are one aspect on the spectrum of racism. They are interpersonal, everyday occurrences that have a significant impact. When faced with the need to eradicate racism in our society, it can feel like an overwhelming task. Understanding the macro effects of microaggressions, and how to address them, is a great place to start.

• What is a microaggression and examples?

• What are the macro effects of microaggressions?

• How do we address microaggressions in the workplace?

The success of a product or services organization is dependent on how effectively their sales team sells. The ability of a company's sales reps to “win” at each stage of the selling process, and ultimately earn the business on the right terms and in the right timeframe, determines the sales team’s effectiveness. In this course, you will get familiarized with the importance of cold calling, it’s key principles and the tips and trick of mastering the subject.

• Define cold calling

• Identify key principles of effective cold-calling

• Enlist the tips to master cold calling

Presenting to groups is a regular part of many leaders’ responsibilities. You may speak at industry gatherings, leadership retreats, conferences, or staff meetings. Regardless of whether you’re presenting to large or small groups, your goal should be to deliver your message in a way that is engaging and interactive. Studies say that you have less than one minute to engage your audience before they begin to lose interest. And once you’ve captured their attention, you must continue to purposefully interact with them throughout the presentation. This course will enable you to enhance your engagement techniques which can be the difference makers that determine how focused, connected, and engaged your audience will be throughout your presentation.

• Identify the steps involved in planning for a successful presentation

• Recognize the importance and methods of practice

• Demonstrate the practices essential to boost your confidence while delivering a presentation