Course catalogue

First and most importantly, it is the just and moral course of action. Centuries of exploitation, oppression, and disenfranchisement of the Black community has resulted in predominantly white leadership in most organizations. Companies must intentionally disrupt the systemic barriers in place that maintain the biased (prejudiced, race-based) status quo in order to create more inclusive and sustainable organizations that better serve the community.

• Why should companies invest in Black talent?

• How do companies identify and attract Black talent?

• How do companies develop and retain Black talent?

Executive presence isn’t something you’re born with, it’s a combination of learned behaviors and characteristics that can be developed. Depending upon your personality, industry, business goals and challenges, executive presence can be manifested in different ways. 

Having great presentation skills and making a strong first impression based on your clothing and demeanor is not executive presence. You need more substantive abilities to face daily business challenges, speak your mind while maintaining your composure, or inspire your team to commit to a demanding new goal. Executive presence is a purposefully developed hybrid of internal character and external presentation. Let’s look at the qualities that distinguish great leaders from mediocre ones.

• Identify the attributes of executive presence

• Gauge your executive presence and gain insight

• Receive feedback in different forms

• Develop your own executive presence

Whether you’re publicly challenging long-held beliefs or experimenting with a new idea, it’s normal to experience fear or discomfort. You can reduce these emotions by creating a workplace that openly promotes change, welcomes honest and productive discussions, sees failure as a necessary part of business success, and rewards and supports risk taking on a daily basis. It may seem ironic, but when you instill a continuous learning culture and growth mindset in your organization, failure can actually lead to success.

• Identify methods to challenge the status quo   

• Identify reasons for bias towards encouraging smart failure and suggest solutions    

• Enlist ways of encouraging learn from failure culture

One of the key responsibilities of a leader is to assess team members on a regular basis. These might include post-project reviews, annual or quarterly performance evaluations, and in-the-moment feedback.  

Organizations use different parameters and tools to assess their employees. The assessments used are based on functional goals, developmental goals, innovation goals, stretch goals, or any other goals customized to the organizational needs. Irrespective of the tools you use, when it is time to assess your employees, do you rely on the data or by your perception of the person?  

As fair and factual as you believe your assessments are, you might actually be guilty of some “rater biases” that can skew your evaluations. 

• Assess if you are too lenient or halo in your evaluations 

• Find whether your evaluations are based on recency or similarity 

• Examine if you are driven by contrast or negative bias 

• Identify the central tendency and employ a technique to be objective during your evaluations

McKinsey’s 7-S model was created by McKinsey consultants Robert Waterman, Tom Peters, Richard Pascale, and Anthony Athos. It provides a framework to plan and execute mid-term organizational change. It is based on the premise that organizations perform properly when seven key elements are aligned. 

The seven key elements are structure, strategy, systems, skills, style, staff, and shared values. The model is most often used as an organizational analysis tool to assess and monitor changes in the internal situation of an organization.

• List the seven elements of McKinsey’s change model 

• Identify the hard and soft elements of the factors of change 

• Use the model to change organizational behavior 

• State the advantages and disadvantages of the model

When writing business emails, letters, memos, and other communications, it’s important to check for any grammar or spelling errors that can distract from your message. Misspelled words and grammatical errors are easy to fix if you make a habit of using the spellcheck and grammar features on your computer. In this course, we will review basic punctuation rules. We will examine some common sentence structure mistakes. And we’ll study some common word choice errors. Finally, we’ll provide a list of online resources and books. Don’t let grammar and word choice errors blur your message or damage your credibility.

• Use appropriate punctuations    

• Improve your sentence structure    

• Identify the common mistakes in word usage

Coaching is a process, which the leaders use to help employees become more independent. There are many coaching programs available to managers these days. But the good leaders implement The COACH Model in coordination with a coaching philosophy that includes mentoring, constant two-way communication, and continuous feedback. The COACH Model is a five-step program that walks a leader through the process of coaching an associate from setting a goal to measuring their success at the end of the process. 

• Describe the effectiveness of the COACH Model 

• Explain the need to clarify goals 

• Identify obstacles and explore alternatives through brainstorming 

• Choose an action and hold the accountability

It is important that a ship can demonstrate compliance with the ISPS Code through the provision of an International Ship Security Certificate (ISSC), or in circumstances where there is an obvious security failing; otherwise, difficulties may be experienced at ports of call-in relation to the Port State Control Authorities. For this reason, this course is intended to align UK flagged cargo ships with the UK Department for Transport Maritime Security (formerly TRANSEC) with UK flagged passenger ships and port facilities, and to help in the generation of practical and sustainable regimes that balance the security of the ship with the wellbeing of the crew.

The course conforms to CSSI guidelines provided by the UK Department for Transport Maritime & Coastguard Agency (MCA), which specifies the baseline protective security measures to be taken by ships at all ports around the world and at each of the Security Levels, and aims to ensure consistent, proportionate, and practical measures are in place.

The UK Department for Transport (formerly TRANSEC) and The Maritime and Coastguard Agency (MCA) have responsibility to ensure the safety of port facility and cargo/freight & passenger ship security, within a policy framework demanded by international maritime legislation and codes outlined in SOLAS Chapter X1-2 and the International Ship and Port Facility Security (ISPS) Code.

This applies to the following types of ships engaged on international voyages:

• Passenger ships, including high-speed craft.

• Cargo ships, including high-speed craft, of 500 gross tonnage and upwards.

• Mobile offshore drilling units as defined in Regulation XI-2/1.1.5. (SOLAS)

Presentation 

This training course provides a general introduction to Naval Architecture, the art and science of building ships. 

Objectives

On completion of the training, students will be able to: 

Understand the ship design process and the main terms and definitions used, including the lines plan, the form coefficients used in ship design, and the area and volume properties. 

Know the basic concepts of intact and damage stability. 

Get familiar with the main aspects of marine hydrodynamics acting on ship resistance, propulsion and seakeeping. 

Understand the basic principles of ship structures, structural design, scantling determination and typical structural arrangements of different ship types. 

Know the most common failure modes and structural defects. 

Get familiar with shipbuilding technology processes, materials used and shipyard layout 

Program 

Module 1 – Ship Geometry

Module 2 – Ship Stability and Trim

Module 3 – Damage Stability

Module 4 - Load Lines

Module 5 – Ship Resistance, Propulsion and Seakeeping

Module 6 – Introduction to Ship Structures

Module 7 – Structural Arrangement of Different Ship Types

Module 8 – Structural Design, Analysis and Classification Rules

Module 9 – Failure Modes and Structural Defects

Module 10 – Introduction to Shipbuilding

Certificate 

On completion of the training program, the student will be awarded the following qualifications:

Certificate of Introduction to Naval Architecture awarded by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Introduction to Naval Architecture, issued by Bureau Veritas Solutions Marine & Offshore, is obtained after completing the course and passing the qualification examination.

Presentation

This training course provides a general introduction to materials and their basic properties. It includes an overview of metallic and non-metallic materials used in modern shipbuilding.

Objectives

On completion of the training, students will be able to:

Understand the importance of materials’ properties for shipbuilding, know the basic mechanical properties of materials and the testing procedures, be familiar with the concept of tribology, and know the two most common types of wear.

Know the main groups of steels used in shipbuilding, their main properties and places of application, and understand the difference between steel and cast iron.

Know the composition, properties and places of application of aluminium and copper alloys in shipbuilding.

Get familiar with the synthesis, structure and properties of polymers; know the most common types of polymers used and their place of application.

Understand the role of matrix and reinforcement phase in the structure of composites and know the fabrication methods of composite parts.

Program

Module 1 - Basic Material Properties

History

Structural components and materials of modern vessels

Basic material properties

Mechanical properties of materials
o Tensile test
o Toughness
o Fatigue
o Creep
o Hardness

Tribological properties of materials
o Friction
o Wear

Module 2 - Metallic Materials used in Shipbuilding

Classification of metallic materials

Steels
o Normal strength steels
o Higher-strength steels
o Steels for boilers and pressure vessels
o Ferritic steels for low-temperature service
o Stainless steels
o Steel forgings
o Steel castings

Cast iron

Aluminium and its alloys
o Classification
o Heat treatment
o Wrought aluminium alloys
o Cast aluminium alloys

Copper and its alloys
o Classification
o Brass (Copper-Zinc alloys)
o Bronzes
o Copper-Nickel alloys

Module 3 - Plastic and Composites used in Shipbuilding

Polymers (plastics)
o Classification
o Application in marine engineering

Composites
o Composition
o Classification
o Polymer matrix composites
o Processing of fibre-reinforced composites
o Structural composites

Certificate

On completion of the training program, the student will be awarded:

A Certificate of Materials in Shipbuilding, issued by Bureau Veritas Solutions Marine & Offshore.

The Certificate of Materials in Shipbuilding is obtained after completion of the course and passing the online test.

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics. 

Maintaining health and well-being while working from home encompasses many areas, including ergonomics, preventing feelings of isolation and effectively managing stress. Studies have found that more than half of people working from home had not paid any attention to ergonomics, and 94% of them reported that neither had their employers. Almost half of remote workers have experienced work-related pains. One of the most problematic aspects of home working is the isolation and the lack of access to day-to-day informal interactions. While remote working enables greater autonomy, it also leads to higher levels of work intensity. The ‘24/7’ availability for work can result in family conflict and stress. Key areas to promote a positive work-family interface include the parental ability to cope with children and amicable resolutions of conflict about working hours, household work and personal time in the family.

The ‘Healthy Home Working’ bundle includes 3 month access to 12 online courses and over 9 hours of eLearning.

• Stress Awareness

• Working Time Limits and Fatigue Management

• Display Screen Equipment (DSE)

• Ergonomics

• Health and Safety for Home Workers (Employees)

• Medicine Awareness

• Smart Health: Sleeping – How to Ensure You Are Well-Rested & Energized

• Smart Mental Health: Managing Anger and Emotions

• Smart Mental Health: Keys to Successful Parenting

• Smart Health: Drinking Responsibly

• Smart Mental Health: Reducing Stress and Anxiety

• Smart Mental Health: Mastering Marriage

With COVID-19 meaning that home working is no longer an option but a necessity for many, what are the potential side effects on our health and work performance. Employers may need to provide additional training to ensure appropriate supervision and work behaviours. These include remote technology, communication skills development, time management and ergonomics.

Managing remote teams and business continuity are operational priorities for companies during the COVID-19 pandemic.  Remote working allows some operations to continue and facilitate flexible work schedules, which typically improves individual performance. However, greater flexibility and leading teams remotely puts a greater burden on managers and makes supervision more complex. 

The group of workers who experience most difficulty in handling ‘boundary-less’ working are actually managers.  This is mainly because they are connected longer in their ‘non-working time’.

The ‘Managing Remote Teams’ bundle includes 3 months access to 10 online courses and over 10 hours of eLearning. 

• Negativity in the Workplace

• Decision Making

• Supporting Change: 03-Your Path to Supporting Change

• Management 101: 02-Leading and Communicating as a Manager

• Smart Management: Managing a Geographically Distributed Workforce

• Health and Safety for Home Workers (Managers)

• Lone Working (Managers)

• An Effective Leader’s Guide to Time Management

• Team Building IV: Conflict Management

• Essential Skills of Leadership: 05-Lead Effective Meetings

There are three business languages managers need to understand in order to make the best decisions. These languages are accounting, finance, and economics. Leaders use these languages to see how their company has performed in the past (accounting), plan how the company should move forward (finance), and predict how outside influences will affect their plan (economics). The benefits of having a working knowledge of these three languages include being able to understand and communicate with others in he organization about financial issues, making decisions that align with overall corporate goals and strengthening your value to the company.

• Make better business decisions based on accounting 

• Use historical financial performance data to plan for the future 

• Educate yourself to make better financial, accounting, and economic decisions

Courage is the ability and willingness to act in spite of fear. Many of us avoid talking about bias, racism, and white privilege because we are afraid. We are afraid of not knowing what to say; afraid of being judged, or afraid of the change these conversations may produce. To have a courageous conversation about race is to engage in necessary dialogue despite fear.

Authentic conversations are the first step toward personal awakening and creating an environment where meaningful change can occur. Fear and anger are common examples of emotional feedback that can arise when faced with unfamiliar or uncomfortable topics. Finding the courage to acknowledge those emotions is the first step. Engaging in open, constructive dialogue with people who may not share your views nor your life experiences is the way forward.

• How to prepare for a courageous conversation?

• What are the practical tips for conducting a courageous conversation?

• How to address conflict if it arises during the courageous conversation?

"“A goal properly set is halfway reached.” 

-Zig Ziglar was an American author, salesman, and motivational speaker 

In this course, we will explore cascading goals. Organizations have used cascading goals in its performance management process for decades. The purpose of cascading goals is to ensure that individual goals align with organizational objectives. We will examine some approaches used by organizations to cascade goals. We will also explore why some organizations are now turning this process upside down.

• Describe the two approaches of cascading goals from top to bottom 

• List the disadvantages of the top to bottom approach 

• Describe the bottom to top approach and identify its disadvantages

How to great in the new world.

The focus of your call center may be to generate sales or to handle customer service, either way, your department has an important role in the organization. The call center team is the face of the company for the customer, hence plays a crucial role in customer handling. Call centers generate a high turnover, which makes it even more important to exhibit consistent management and strong leadership to avoid attrition and to increase productivity and response time. 

In this lesson, let’s look at some ways that you can develop and maintain a happy, productive, and motivated call center team.

• Hire and train the right professional 

• Measure, monitor, and motivate your employees 

• Reward and affirm your team

Being a successful virtual leader takes a lot more energy than a face-to-face leader. It is also important to keep each employee engaged in a “high-touch” environment. Leadership qualities such as communication, coaching, feedback, and professional development are important, yet it is how you deliver these qualities can be challenging. Virtual life has its pros and cons, hence it is important to have strong communication skills through effective virtual meetings that allow all employees to contribute. 

• Identify ways to create a high-touch environment

• Enlist the elements of a successful virtual environment

• Demonstrate leading change in a virtual environment

• Determine factors in creating successful virtual teams

Microaggressions are one aspect on the spectrum of racism. They are interpersonal, everyday occurrences that have a significant impact. When faced with the need to eradicate racism in our society, it can feel like an overwhelming task. Understanding the macro effects of microaggressions, and how to address them, is a great place to start.

• What is a microaggression and examples?

• What are the macro effects of microaggressions?

• How do we address microaggressions in the workplace?

The success of a product or services organization is dependent on how effectively their sales team sells. The ability of a company's sales reps to “win” at each stage of the selling process, and ultimately earn the business on the right terms and in the right timeframe, determines the sales team’s effectiveness. In this course, you will get familiarized with the importance of cold calling, it’s key principles and the tips and trick of mastering the subject.

• Define cold calling

• Identify key principles of effective cold-calling

• Enlist the tips to master cold calling