Being able to respectfully, sincerely and constructively express your thoughts, desires and concerns in the face of a potential conflict or stressful situation is being assertive.
This course explains why it is more helpful to communicate assertively during conflicts or stressful events. This discusses the differences between being assertive, aggressive and passive when communicating. Moreover, this provides the general guidelines and techniques for communicating assertively.
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E-mail : support@trainingportal.co.uk