Target group:
All employees, Management
Description:
In this course, we will look at why we need to be able to have difficult conversations within the workplace. We'll look at the most common reasons people avoid having these discussions, and important points to cover to ensure we can manage difficult conversations going forward. The following objectives will be covered: • What is a difficult conversation? • Why do we avoid difficult conversations? • Why is it important to have difficult conversations? • How to handle difficult conversations. • Using the T.A.L.K Framework. • 10 Keys to a productive conversation. • Things to avoid during conversations.