Course catalogue

Being a successful virtual leader takes a lot more energy than a face-to-face leader. It is also important to keep each employee engaged in a “high-touch” environment. Leadership qualities such as communication, coaching, feedback, and professional development are important, yet it is how you deliver these qualities can be challenging. Virtual life has its pros and cons, hence it is important to have strong communication skills through effective virtual meetings that allow all employees to contribute. 

• Identify ways to create a high-touch environment

• Enlist the elements of a successful virtual environment

• Demonstrate leading change in a virtual environment

• Determine factors in creating successful virtual teams

Brand Revitalization is the marketing strategy adopted when the product reaches the maturity stage of product life cycle, and profits reach to their lowest. It is an attempt to bring the product back in the market and secure the customers. In this course Dr. Jagdish Sheth discusses the strateges for brand revitalization.

At the end of this course, you will be able to:

Interpret how brands are independent of the product.

Explain how brands are resilient and tend to bounce back.

Describe how brands are versatile, moldable and adaptable.

With the chaging markets and customer needs, there has been a lot of change in the companies missions and hence the leadership styles. Modern leaders don't only tell people what to do, but they now also listen, collaborate, and encourage growth among their team members. In this course Dr. Jagdish Sheth discusses a key aspect of leadership by discussing what should businesses focus on.

At the end of this course, you will be able to:

Understand why Leadership should be stakeholder-centric and not just shareholder driven. ​

List different stakeholders.

Welcome to the course on Know Your Health & Safety Responsibilities for Health and Safety Managers. In the 21st century’s post-pandemic world, the best companies are going beyond their legal duties of meeting OSHA compliance requirements. Many organizations are striving to create a culture of safety. By going above and beyond legal requirements, companies are communicating that the health and safety of employees is paramount. Effective workplace programs, policies, and environments that are health-focused and worker-centered have the potential to significantly benefit employers, employees, their families, and communities. As Health and Safety Managers and Supervisors, you play a critical role in ensuring that the organization’s health and safety programs are being followed at all times. You also play a critical role in bridging the communication on health and safety issues from employees to the organization’s senior management.

In this course you will learn:

• The responsibilities and roles of supervisors and workers in organizational health and safety

• About the responsibilities of supervisors and workers in hazard identification, assessment and control, safety and health inspections, and accident reporting and investigation

Workplace is a place where individuals from diverse backgrounds, varied educational qualifications and different interests come together to strive and work towards a greater goal. This also means that organizational dynamics can be complex and could sometimes be difficult to interpret for the employees. Workplace politics is one such phenomenon that tends to creep in when the workplace dynamics are complex. In this course, you will learn about what workplace politics is, its effects and the ways to avoid it.

According to David Grossman’s report, “The Cost of Poor Communications”, which included 400 large companies and 100,000 employees, the cost of communication barriers that arise in the workplace costs a whopping $62.4 million per year, per company. These numbers increase even more if we take some additional consequences into account, such as breached deadlines, mental and emotional health, retention rates, and so on and so forth. As workplaces evolve socially and technologically, interpersonal skills which help in collaboration, problem-solving, and effective decision-making, are crucial, now more than ever.

In this course, you will:

● Understand the importance of interpersonal communication skills for businesses

● Understand how interpersonal communication skills influence business relationships

● Understand the importance of interpersonal skills in expressing oneself

Successful order management allows organizations to work within capacity, deliver to meet customer needs, maintain accurate records, and meet financial objectives. Order management isn’t having someone standing over all the material handlers making sure they are selecting the right product in the right quantities. There is some level of inspection or quality control but for this exercise, we are referring to order management as the tools and processes in place a company utilizes to deliver their products to a customer. When these systems are running properly and disruption-free, processes for order management maintain operational efficiency. However, things often change during the order process. Components are late, customer needs change, and other exceptions require intervention.

With technology's rapid advancement, connectivity has become a vital part of modern life. However, it has also created several avenues for cybercrime. Computer forensics helps analyze electronic devices and uncover digital evidence that might otherwise be overlooked. It offers potential benefits in litigation, criminal investigation, and public safety.

Why you should take this course:

● To understand what entails computer forensics

● To acquire knowledge of computer forensics techniques

● To be familiar with the available tools for digital forensics

With the changing times traditional concepts are fading and newer concepts are emerging. this will have a major impact in the demographics of the consumers. In this course Dr. Jagdish Sheth discusses how he phenomenon of living alone and its implications on the consumer world.

At the end of this course, you will be able to:

Interpret the societal consequences of living alone by choice.​

Explain the growing need of social programs to counter loneliness.​

Understand the negative aspects of living alone by choice.

With the changing times traditional concepts are fading and newer concepts are emerging. This will have a major impact in the demographics of the consumers. In this course Dr. Jagdish Sheth explains why it is important to understand the modern workforce in order to understand your consumers.

At the end of this course, you will be able to:

Interpret the rising gender equality phenomenon in the modern-day workplaces.​

Explain the growing need of work schedule flexibility.​

List the factors behind the need of redesigning workplaces.​

Microaggressions are one aspect on the spectrum of racism. They are interpersonal, everyday occurrences that have a significant impact. When faced with the need to eradicate racism in our society, it can feel like an overwhelming task. Understanding the macro effects of microaggressions, and how to address them, is a great place to start.

• What is a microaggression and examples?

• What are the macro effects of microaggressions?

• How do we address microaggressions in the workplace?

Inventory control means you know what you have and where it is. This is where inventory control measures come into play. These measures help validate the physical quantities in inventory match system records. Typically a planning or procurement team is responsible for ordering new inventory to replenish inventory after it has been utilized. Warehouses are responsible for receiving the inventory, storing, counting, and distributing. Each step throughout the warehouse has the potential of negatively impacting inventory accuracy if it is not done properly. There are so many moving pieces throughout a warehouse that can cause inaccuracies which is why it is so important to have inventory control measures in place.

Strategic alliances not just partnership between two companies to meet the competitive edge in the market today, but there are lot of important factors to consider. In this course, you will learn when you get into a strategic alliance what are the integral aspects to consider to build a successful strategic alliance.

At the end of this course, you will be able to:

• Explain what are Strategic Customer Alliances.

• Explain the different types of strategic alliances.

• Explain how these strategic alliances can be a boon or a burden based on the success and failure of an alliance.

You are at an elevator, and suddenly meet someone, all you want is a quick introduction, but there is a time constraint, what do you do? You can’t be giving a long speech, instead a short and brief persuasive speech of 20 to 30 seconds should meet the brief. The idea is to develop interest in the person listening to it and explain who you are, your organization, idea or product you want to sell or your project. An ‘elevator pitch’ is a short and concise , pre-prepared speech that can used to introduce yourself in any given situation whether it is an interview , a sales pitch or establish new connections.

At the end of this course, you will gain knowledge on how to pitch yourself by understanding,

• What is an elevator pitch?

• How to create an elevator pitch?

• 4 part formula to the perfect pitch.

Most of us have seen people using wheelchair ramps or hearing aids and canes for walking. We are quick to change our mannerisms around them, offer them help and comfort. Many of us also have encountered people suffering from fatigue, dizziness, or poor mental health and are quick to judge them without enquiring their well-being. Often people think the term, disability, only refers to people using a wheelchair, crutch, cane or walker. On the contrary, the 1994-1995 Survey of Income and Program Participation (SIPP) found that 26 million Americans (almost 1 in 10) have a severe disability, while only 1.8 million used a wheelchair and 5.2 million used a cane, crutches or walker (Americans with Disabilities 94-95).In other words, 74% of Americans who live with a severe disability do not use any assistive devices. So, is there a way we can learn about these “invisible” challenges and become better colleagues, citizens and people? An invisible disability is a physical, mental or neurological condition that is not visible externally, yet can limit or challenge a person’s movements, senses, or activities. Unfortunately, this invisibility more often than not leads to misunderstandings, false perceptions, and judgments.

In this course, you will:

● Understand the meaning of Invisible Disability

● Identify the types of Invisible Disability and challenges faced by people with Invisible Disability

● Understand how to support Invisible Disabilities in the workplace

Over the next several decades the populations of the major industrial countries will grow considerably older. In this course Dr. Jagdish Sheth discusses how the aging of affluent nations can bring about major changes in the markets and what should businesses do to be prepared for such a change from a sustainability point of view.

At the end of this course, you will be able to:

Explain how obligations for health care in advanced countries are non-sustainable, and ​

Discuss the impact of this phenomenon on economies and businesses​.

"“A goal properly set is halfway reached.” 

-Zig Ziglar was an American author, salesman, and motivational speaker 

In this course, we will explore cascading goals. Organizations have used cascading goals in its performance management process for decades. The purpose of cascading goals is to ensure that individual goals align with organizational objectives. We will examine some approaches used by organizations to cascade goals. We will also explore why some organizations are now turning this process upside down.

• Describe the two approaches of cascading goals from top to bottom 

• List the disadvantages of the top to bottom approach 

• Describe the bottom to top approach and identify its disadvantages

Psychological safety at the workplace is extremely important for employee wellness as it promotes an inclusive culture, innovation, learning, and overall employee engagement and satisfaction, contributing directly to business growth.

This training is meant for:

• Anyone