Course catalogue

The cyberscape is a constantly changing landscape. As technologies advance, so do the threats to online security. As the world becomes more digitized, companies and management teams must become more security-savvy to protect their enterprises from cyber attacks.

At the end of the course, you will be able to:

● Understand the basics of the cybersecurity landscape

● Develop a plan for your company’s cybersecurity program

● Define what threats and risks a business might face in the cyber landscape

The environment around us is crucial to our health, and it is equally essential to ensure that our work environment is safe and healthy for everyone. This lesson aims to educate you on the importance of environmental safety, the risks that exist in a workplace, and the measures that can be taken to minimize or prevent them. We will also cover the legal requirements and regulations related to environmental safety in the workplace. By the end of this lesson, you will clearly understand the significance of environmental safety and the role you can play in maintaining a healthy work environment.

Customers with disabilities represent a large percentage of today's consumer population. According to the Americans with Disabilities Act (ADA), over 50 million Americans have a disability, which means that approximately 18% of the population are suffering and navigating the effects of some form of disability. The U.S. Department of Labor has estimated that this population segment has around $175 billion in discretionary spending power, hence it's a market your business cannot and ideally should not overlook. Working diligently to serve these customers is not only good business, it’s your company’s legal obligation under the ADA. When you begin focusing on how to better serve customers with disabilities, making your business more accessible and inclusive, it can actually help you service all customers.

In this course, you will learn that:

● Recognize etiquette principles for providing customer service for people with disabilities

● Understand how to interact with customers with special needs through scenarios

● Design strategies for providing equal access and ensuring effective communication.

Various masks: Procedural Mask vs Surgical Mask

"“We all need people who will give us feedback. That's how we improve.” 

-Bill Gates 

 

Feedback is an essential part of any manager-employee relationship. However, a lot of managers are reluctant giving corrective feedback. They either fear offending the employees or damaging the good rapport built over a course of time. But feedback is essential and beneficial for the manager, the employee, and the organization as a whole. So, how do you give negative feedback? This lesson will introduce you to the technique of sharing negative feedback using the sandwich feedback approach.

• Provide sandwich feedback 

• Assess the issues to be considered

Welcome to the course on Effective Planning, Communication & Implementation of Occupation Health & Safety Programs for Managers. According to the International Labor Organization, each year, 2.78 million workers die from occupational accidents and work-related diseases and an additional 374 million workers suffer from non-fatal occupational accidents. Occupational accidents and diseases result in a 4% loss of global GDP annually. In the U.S., there are 13 worker deaths each day. In 2020, 4764 worker deaths were reported across the United States. The occupations of transportation and material moving, construction and extraction roles accounted for nearly half of all fatal occupational injuries. As managers and supervisors in high-risk industries, you play an important role in ensuring that health and safety rules are being followed at all times. This involves a number of pre-incident checks and procedures that must be followed.

In this course you will learn:

- The definition of Occupation Health and Safety

- The role of Managers and Supervisors in leading Health and Safety Programs in an organization

- Importance of development, effective communication and implementation of programs.

Despite efforts to foster equality, gender microaggressions persist in the workplace. One of the reasons for the continued gender inequality might be rooted in the fact that discrimination has transformed into subtler forms, which are more difficult to detect and hence go unreported. But this subtle gender discrimination can be as detrimental as overt discrimination. In the case of subtle gender microaggressions, females or marginalized groups tend to internalize the experience and perceive it as their own shortcoming. Hence, microaggressions might be even more stressful than overt discrimination for the target, as it negatively affects cognitive functioning, leading to higher levels of stress, anxiety, and insecurity.

This training is meant for:

• Business Leaders
• Business Consultants
• Entrepreneurs
• Trainers
• HR Executives
• Anyone interested in learning about microaggressions
• Anyone

As an employer, are you facing resistance from employees when they are asking to return to office? And as an employee, are you reluctant to return to the workplace? In this lesson, you will learn the different strategies and methods one can employ to promote employees to return to the workplace.

In this course, you will:

● Describe the 3A model (Assess, Adjust, Address) of ensuring a smooth return to workplace

● Learn how to promote the benefits of returning to the workplace

● Understand the importance of evaluating the return to workplace plan

New software, programs, and technological advancements are released every day. This implies that there will always be a skill gap that needs to be filled. Training employees is a practical technique to make sure that the skill gap vanishes. Employees can improve and enhance their effectiveness at work through training. Even highly trained individuals must undergo training because prior experience may not always be sufficient. Training is intended for both the current workforce and newly hired employees. Even though it requires investing money, time, and other resources, training is a valuable investment.

This training is meant for:

● Business Leaders

● Business Consultants

● HR Leaders

● Anyone who is interested in learning about the importance of learning and development

In this course, you will:

● Understand the impact of training and development

● Understand the importance of training and development

● Learn various methods of training and development

Bobby Dodd Institute (BDI) is an Atlanta-based non-profit with origins dating back to the 1960s, giving it almost 60 years of experience in the disability community. BDI aims to help people of all abilities reach their full potential by ensuring economic self-sufficiency, independence, and participation in their communities. BDI has emerged as a pioneer in workforce innovation, providing individuals with skills and linking them with employment. The merger with AADD in 2018 resulted in unified services for individuals, providing them with an unbroken path to programs and support as they strive to live more independent and purposeful lives.

Effective decision-making is one of the primary functions of management. Any decision that must be made must first be assessed to see if it can be implemented on both a personal and organizational level. Effective decision-making methods have been developed in a variety of ways, ranging from simple rules of thumb to more complex systems. The decision's complexity and character influence the approach taken.

This training is meant for:

- Business Leaders -Business Consultants

- HR Leaders

- Anyone who is interested in learning about decision-making skills

In this course, you are going to:

● Understand the importance of decision-making

● You recognize the skills needed for effective decision-making, and

● Identify factors that can hamper decision-making

We live in a world where any and all information is one click away. Our minds are constantly stimulated and more often than not without our knowledge. This leads to infobesity, a cognitive state that is the result of overconsumption of junk information. Decision-making cannot be understood as one mechanism, it is rather an intermingling of multiple skills and mechanisms which allow us to synthesize, analyze, process, and evaluate information.

In this course, you will:

● Recognize individual or internal factors impacting decision-making

● Recognize external factors impacting decision-making

● Explore how to overcome barriers of decision-making

Digital transformation is about being more effective and efficient. It is a rejuvenating process that implements digital technologies to improve. It does not only use technology to transform an existing service to digital service but also helps to make the existing service meaningfully improved. Digital transformation involves people transformation, organizational structural change, and organizational cultural change. Today, technology has become a part of our lives in an unprecedented way. In addition, the pace of technology change has gone up significantly and every year, newer technologies replace older, outdated ones. The need for existing skillsets to be updated has been changing in a digital enterprise and existing skills are getting outdated fast. This leads to a demand for people transformation to result in adapt to changing needs. With digital transformation, it is not only just technology-related evolution that is happening. Organizational cultures too need to take a hard look at themselves and evolve. One of the key challenges that digital transformation presents is the fine balance between culture and technology. Some organizations are more open to change whereas others have in-built resistance to change. Culture therefore can be one of the biggest stumbling blocks to enable digital transformation.

Business transformation refers to the process of fundamentally changing the way a company operates to improve its performance and/or keep up with changes in its industry or the broader business environment. This can involve making significant changes to a company's strategy, processes, structure, culture, and technology to achieve its goals and remain competitive. Business transformation is often undertaken in response to disruptive events such as new technology, changes in consumer behavior, or shifts in the regulatory environment.

In this course, you will:

● Comprehend business transformation

● You’ll articulate the importance of business transformation through examples

● And you’ll list the steps involved in a business transformation process

Digital technologies are an undeniable part of today’s global economy. Digital organizations, like Amazon, have set the standard for the ideal customer experience, and all industries will need to embrace digital technology in order to satisfy customer needs and expectations. Digital Transformation can be defined as Business Transformation enabled through digital technologies, such as mobile, cloud computing, artificial intelligence (AI) and machine learning, robotics, data analytics, the Internet of Things, and Virtual and Augmented Reality. Within the workplace, as human work shifts to a more knowledge-based, continual learning model, the flexible and agile use of technology will be critical in attracting and retaining top talent. AI, RPA, data analysis tools, and machine learning are speeding repetitive tasks so that human workers can concentrate on activities that are less redundant and more productive and profitable. Organizations that focus on building company-wide cultures that embrace the agile, flexible world of digital technology will reap the benefits as they learn and grow.

 

• Explain how digital technology resulted in the transformation of customer needs

• Explain the role of digital technology in the transformation of the workforce

• Explain the role of digital technology in the transformation of operations

 

 

Organizations today have to adapt a digital strategy to stay aligned with the transforming market, business models, customer needs, and overall operations. In this course, we will review three aspects of digital transformation. The first aspect is the transformation of the digital technology. Legacy systems over time become operational risks for a business. These systems are not necessarily non-functional but prove to be a drain on costs and increase the vulnerability to security threats. Additionally, they prevent businesses from being truly agile in a dynamic marketplace. The second aspect is the transformation of enterprise security. With the proliferation of new digital technologies, also comes the question of enhancing the existing security protocols and creating newer ones. The third aspect is transformation of enterprise architecture. With the transformation of technology and security, enterprise architecture itself is undergoing a huge transformation.

Kotter's 8-Step Change Model was created by Harvard University Professor, John Kotter. He perceived the change process as having 8 essential steps.

The 8 Essential Steps in this model are:

Create a sense of urgency for change

Build a coalition for change Form a vision for change 

Communicate the vision for change 

Remove barriers to change 

Generate quick wins for the change 

Stay persistent with the change 

Make the change permanent

 

• Describe Kotter’s 8-step change model 

• Explain what leaders can do to make the change successful

Technical measures are only a part of the solution for an effective information protection policy. The way in which employees handle company information is at least as important. Each employee can be the target of cyber criminals. In this program you will follow 2 colleagues during their workday. From early in the morning until late in the evening they come across incidents that we can all recognize from a regular day in the office. These practical examples teach you how to deal with such situations.

The simplest definition of diversity is “a range or variety of different things”. In the context of D&I, diversity refers to “the traits and characteristics that make people unique” which include (but are not limited to) race, ethnicity, age, gender, socio-economic class, ability, sexual orientation, and nationality. The summation of these variables combine to create life experiences which shape how a person solves problems, creates, and assesses risk. These are examples of “diversity of thinking” which yields direct and indirect benefits that are foundational to the business case for investments in D&I initiatives.

 

An inclusive environment is one in which “all individuals are treated fairly and respectfully, feel welcome, have equal access to opportunities and resources, and can contribute fully to the organization’s success".

 

• What you need to know before you create an anti-racism strategy?

• How to successfully support your strategy for combating institutional racism? 

• What are key steps for successful diversity programs? 

 

“One strong password to-go please! Make it a long one, with extra numbers and a capital letter. Oh, and I’ll have one symbol, too. “ “Here you go. Be careful with that. If it leaks, you’re going to need a new one. And that will be the least of your problems.” You probably know how to make a strong password. But there’s more. Handle your passwords properly, and your information will be safer still. So sit down for a moment, get a cup of coffee and discover how to use passwords in a smart way.